Category Archives: Merchant Help
Minimum Transaction Amounts for Credit Card Transactions
U.S. merchants are now allowed to have a minimum transaction amount for credit card transactions. This allowance does not apply to debit cards.
Here are the rules.
- The credit card must access a credit account.
- The minimum transaction amount must not be over $10.00 (to date).
- The merchant must not differentiate between card brands or brand associations.
Reasons for Terminating a Merchant Account
Terminated Merchant Account Reasons
A merchant account provider has the right to terminate a merchant account at any time and without warning. The closure of a merchant account may not be permanent. Sometimes after the situation is looked at carefully with proper documentation from the merchant their account can be turned back on.
To avoid any possible terminations it is best to know the most common reasons why a processor will terminate a merchant account.
1. High chargeback ratio.
2. Processing for an undeclared business or person.
3. Processing over the declared average ticket amount.
4. Processing over the monthly volume amount.
5. Excessive ACH (automated clearing house) rejects.
6. Selling undeclared products or services on the merchant account.
7. Selling unacceptable products or services on the merchant account.
8. Any fraudulent activity involving the merchant account.
To avoid termination ensure that all transactions are processed in accordance with the MPA (merchant processing agreement). Merchants should contact their providers immediately if there are any changes to the account, such as an increase in average ticket, monthly volume, or product declarations. Keep chargebacks and ACH rejects to a minimum, and never process a transaction for anyone else.
For more information on merchant services, next day funding, or PaymentMax visit www.paymentmax.com
Is your Verizon Smartphone not Compatible with Mobile Credit Card Processing Apps? Trade it This Earth Day!
Although there are hundreds of mobile phones that are compatible with the ROAMpay Mobile app, we still have some clients who come to us with a phone that is not supported. Talk about major let down.
But, I read today..
Verizon is offering a “trade in” program this Earth Day that includes phones and tablets, from all carriers! The perfect solution for our unsupported merchants wishing to accept credit cards in the mobile arena. Here are the details.
1. Find out if your device has value at: http://www.trade-in.vzw.com/
2. Exchange your device (phones and tablets) for a gift card at a Verizon store.
3. Use your Verizon gift card towards a new phone or tablet online or in a Verizon Communications store. To ensure your phone choice is indeed compatible check my compatibility list.
Viola! Get started accepting credit cards on your new device at www.paymentmax.com
*The Verizon iPhone 5 and Droid Bionic are rumored to be released June 9th.
My Customer’s Credit Card Won’t Swipe? What do I do?
Be Safe When Keying in Transactions
If your machine is working properly and your customer’s credit card will not swipe chances are it is a de-magnetized card. You will have to key-in the transaction. Problem solved right? Yes, but be aware that it could be a fraudulent card.
Reduce your risk by taking a few preventive steps.
1. Look at the card closely for card security features (holograms and brand marks).
There are some cards that are not embossed. If you cannot swipe a unembossed card-do not key in. The flat surface makes it impossible to take a manual imprint of the card.
2. Check the “good thru” date on the card. Make sure the card is not expired.
3. Get a manual imprint of the credit or debit card.
4. Obtain customer’s signature on the imprinted sales draft.
5. Compare the signature on the imprinted sales draft to the signature located on the back of the card. If they do not match, ask the customer for I.D.
6. Never accept an unsigned card. If the card is not signed ask the customer to sign the card, and provide I.D. Compare the signatures.
7. If you suspect fraud, contact the card association listed on the card (if it is safe to do so).
By following a few preventive steps, merchants can lower their risk of accepting a counterfeit card. For more information on merchant accounts, PaymentMax, next day funding, or reducing credit card fraud visit www.paymentmax.com
ROAMpay Mobile Credit Card Processing Common Questions-How do I Resend a Receipt?
Resend Receipts Easily!
We get a lot of great questions here at the PaymentMax office. So good, that I like to post them for other merchants out there who are thinking the exact same thought…Today’s top question has been about re-emailing receipts to customers, and how long the user has access to previous transactions.
The answer is 30 days. You can easily resend any receipt (via email) to your customers from the past 30 days transactions. If you are using ROAMpay mobile you would select Inquiry, Last 30 days, and locate the transaction in question. Click on the receipt to resend, and enter the email address. Done! Easy!
If you have not received an email from your recent transactions, log in and find ROAMplayer web edition, click it, log in, and select transactions from the menu list. Find the transaction in question and resend it to yourself or your customer.
HTC EVO Credit Card Processing
Process Credit Cards with HTC EVO
1/12/11***UPDATE*** HTC EVO 4G is compatible with the ROAMpay Swipe!
A common question we have been receiving in the office is “does the ROAMdata encryption sleeve card reader work with my HTC EVO?” Unfortunately, the credit card reader is not compatible with the HTC EVO phone currently, but may be soon. ROAMdata is adding devices to it’s compatibility list frequently.
Mobile merchants can process all major credit and debit cards with their HTC EVO by keying in their customers transactions. All you need to get started is a PaymentMax merchant account, and the credit card processing app. The download is quick, taking only a few seconds.
For more information on HTC EVO credit card processing visit http://www.paymentmax.com/my-business/mobile/htc-evo-credit-card-processing.aspx.
*The HTC Hero and HTC Droid Incredible smartphones are compatible with the ROAMpay encryption sleeve card reader.
ROAMpay Security Features – Passwords
ROAMpay security password requirements have to be different than your typical desktop because mobile phone users have to go through many more steps to obtain special characters. Requiring special characters renders most devices unusable and is not allowed to be configured.
With that said, ROAMpay passwords are allowed to be all alpha-single case or all numeric, but are required to be longer than your desktop passwords.
Here are ROAMpay password requirements.
- Passwords may be 8 to 30 characters long.
- Passwords may be all upper or lower case.
- Passwords may be all numeric or alpha.
- Passwords may not contain special characters, including dashes, underscores, and spaces.
- Passwords may not have a single character repeating, or be sequential numbers.
- Passwords may not be the same as the username, contain users first name or last name, or any combination of users first or last name.
- Passwords may not be the same as the enterprise name.
- Passwords may not contain a word in the enterprise-supplied list of prohibited passwords.
- Passwords may not be any of the users telephone numbers.
- Users cannot have a password that is used by more than MAX_SHARED_PASSWORD of other users in an enterprise.
For more information on ROAMpay security features like password protection, changing your password, ROAMpay Bluetooth Swiper, or ROAMpay mobile phone compatibility visit www.paymentmax.com
*ROAMpay mobile is the perfect credit card processing application for your Droid X, iphone 4, iphone 3G, HTC, and Blackberry smartphone devices.
ROAMpay Questions – Confirming a transaction.
Processing credit cards using ROAMpay and your mobile phone (over 100 models are compatible, see my compatibility list) is simple and straight forward.
Once the card has been swiped, and all information entered you will see either Payment Approved! or Payment Declined! In rare cases, you may see an error message. This could mean that the transaction timed out.
To confirm whether a transaction has successfully been completed, check your current batch. Access your current batch under the Inquiry Menu. The last transaction processed will show at the top of the current batch list. If the last transaction listed is the transaction you are inquiring about, then it was processed correctly.
If the latest transaction is not listed under current batch, then the transaction needs to be re-entered and submitted.
PaymentMax is a proud ROAMdata partner and supplier of all ROAMdata products, including ROAMpay Mobile and ROAMpay Mobile Credit Card Reader.
